Frequently Asked Questions
What sizes do your mugs come in?
Most of our mugs are available in 11oz and 15oz ceramic options. Check each product page for the sizes offered.
Are the mugs dishwasher and microwave safe?
Yes — our ceramic mugs are both dishwasher and microwave safe. For long-lasting color, hand washing is always gentle too.
How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 3–7 business days in the US. See our Shipping Policy for details.
What is your return policy?
We accept returns within 30 days of delivery on unused items. See Returns & Refunds to get started.
Do you really donate to clean water?
Yes. We give 3% of every order to clean-water efforts for children. Learn more on our Our Mission page.
Do you offer gift packaging?
Every order is packed gift-ready, so it's perfect to send straight to someone you love.
How do I track my order?
Use the tracking number from your shipping email, or visit our Track Order page any time.
How can I contact you?
Email us at [your support email] or use our Contact page. We reply within 1–2 business days.